Shipping policy

Reborn: National and International Shipping Policy

Welcome to Reborn. The focus is on ensuring each order is delivered promptly and efficiently. The information below outlines how shipping is handled. By placing an order, customers acknowledge and agree to these terms.

All customers are expected to review and understand the following policies. For any questions or concerns, contact support@reborn.com before completing a purchase. Once an order is placed, unresolved issues may not be addressed.

Standard Shipping (Pre-Made Items)

For items not labeled as pre-orders, processing typically takes 3–5 business days from the date of purchase. Once shipped, delivery times may vary based on location and carrier speed:

Standard U.S. Shipping: 3–9 business days
International Shipping: Delivery times vary depending on destination and customs processing

These timeframes are estimates and may be impacted by carrier delays, holidays, or other external factors beyond Reborn’s control.

Pre-Order Items

Items marked as PRE-ORDER require agreement to the listed terms before checkout. Estimated production and shipping timelines are provided in each order confirmation email.

By placing a pre-order, customers agree to the stated waiting period before shipment. Regular updates will be provided through email, and subscribers to Reborn’s SMS list will receive additional notifications. For ongoing updates, follow @rebornbrand__ on Instagram.

Each pre-order item is handcrafted and made to order, typically requiring 4–6 weeks for production. Once production is complete, tracking information will be sent via email. After shipping, delivery typically occurs within 1–3 business days.

Reborn is not responsible for lost or stolen packages once handed over to the courier. Shipping rates are automatically calculated based on package weight. Any chargebacks made before the full pre-order period has passed will be automatically overturned.

Shipping Rates

All shipping costs are automatically calculated and displayed at checkout.

Shipment Confirmation & Tracking

Once an order is processed and shipped, a Shipment Confirmation Email containing a tracking number will be sent. Tracking numbers generally activate within 24 hours. Orders can also be tracked directly through the Reborn website using the order details.

International Orders

For customers outside the United States, any import duties, taxes, or additional fees are the responsibility of the recipient. These charges are not included in product or shipping costs and must be paid upon delivery. Refunds are not issued for items returned due to unpaid customs fees.

Package Responsibility

Once a package is transferred to USPS, UPS, or DHL, Reborn is no longer liable for loss or damage during transit. However, assistance can be provided in filing a claim with the shipping carrier to help locate misplaced packages.

Customs, Duties & Taxes

All customs duties, tariffs, and import taxes are the customer’s responsibility. These charges depend on the destination country and are not covered by Reborn.

Damages

If an order arrives damaged, contact the shipping carrier directly to file a claim. Retain all original packaging and damaged items while the claim is being processed.

Returns & Exchanges

Reborn stands behind the quality of its products. If a defective or damaged item is received, email support@reborn.com within 7 days of delivery for assistance. Refunds or returns are not accepted for reasons other than product defects.

Final Sale Policy

All purchases, including pre-orders, are final sale. Refunds, returns, and chargebacks are not accepted once an order is completed. Customers confirm acknowledgment of these terms at checkout.

Questions or Support

For updates, refer to the tracking link in your confirmation email or visit the tracking page on the Reborn website. For further assistance, contact support@reborn.com.